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CAREER

EXPERIENCE 

Senior Administrator - Instructional Design
TDS Telecom

Jan 2024 - Present

  • Project Leadership: Manage diverse instructional design projects, adapting to the needs of stakeholders.

  • Subject Matter Expertise: Serve as the instructional design expert or consultant based on specific project requirements.

  • Stakeholder Collaboration: Engage with stakeholders to understand their needs and provide tailored solutions.

  • Team Coordination: Work closely with the Instructional Design & Development Team to ensure project success and quality outcomes.

Learning Facilitator & Designer

BCA Financial Services

Feb 2022-Jan 2024

  • Instructional Design and Training Analysis: Serve as the lead instructional designer, technical writer, and training analyst.

  • Assessment and Certification Management: Design and manage employee assessments and certifications.

  • LMS Management: Oversee the Learning Management System (LMS) operations, specifically Docebo.

  • Content Design and Maintenance: Develop and manage training content, including regular updates and maintenance of the Knowledge Base.

Curriculum Developer
Peak Performance Inc.

Aug 2022-Jan 2023

  • Transcription and Content Development: Created transcripts for self-paced e-learning and instructor-led training.

  • Training Development: Developed training content focused on leadership development, compliance, and safety (OSHA).

  • AI-Enhanced Learning: Utilized AI technology to generate audio for online courses.

Training & Development Fellow
The Humane League

Jan 2022-May 2022

  • Training Needs Analysis: Conducted analysis to identify improvement areas in existing training.

  • Training Audit and Catalog Creation: Performed a comprehensive audit of existing training and developed a training catalog.

  • Assessment Design: Designed and implemented interactive assessments for existing learning paths.

  • Volunteer Learning Path: Created a unique learning path specifically for new volunteers.

Peer Mentor
Chattanooga State Community College

Aug 2021-Dec 2022

  • Relationship Building: Foster mentor-mentee relationships through active communication and well-planned events.

  • Teaching Assistant Role: Supported and guided students as a teaching assistant for College Success Courses during the Fall 2021 and 2022 semesters.

Senior Training Specialist
Tennessee Valley Federal Credit Union

Nov 2015-Feb 2022

  • Training Leadership: Led and facilitated all employee training as a senior training specialist.

  • Content Design and Maintenance: Designed and maintained all training materials, including presentations, manuals, and job aids.

  • LMS Administration: Served as the Learning Management System (LMS) administrator.

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